Bow and Wow guarantees the quality of our products and will promptly replace or refund items that fall below our high quality standard. However, returns or exchanges not due to quality reasons will not be accepted.
What products are eligible for return?
Only unopened, unused, or defective products may be returned or exchanged.
How do I return products?
Products must be returned along with actual receipt within 14 days to the original store of purchase.
Can I return items bought on sale?
All items bought on sale and/or special promotions are considered final and therefore not eligible for product return.
How will I get my exchange or refund?
Returned products may be exchanged for an item of equal or greater value, with price difference paid at the time of exchange. Returned products may also be fully refunded in the original form of payment (cash for cash payment, credit note for credit card payment). Credit card charges incurred and the rebate voucher amount will be excluded from the amount to be refunded.
Want more pet parenting tips?
Be part of our mailing list!
SUBSCRIBE TO OUR:
You’ve successfully signed up for our newsletter. Thanks!